Welcome to www.twcindia.co.in, operated by Triveni Wire & Cable (TWC). By accessing or using this website, you agree to comply with and be legally bound by the following Terms & Conditions. If you do not agree, please refrain from using this website.

1. Eligibility & Use of Website

1.1 By using this website, you confirm that you are at least 18 years of age or accessing the website under lawful parental or guardian supervision.

1.2 You agree to use this website only for lawful purposes and in accordance with applicable laws of India.

1.3 We reserve the right to modify, update, or revise these Terms at any time without prior notice. Continued use of the website constitutes acceptance of the revised Terms.

2. Products & Availability

2.1 All products listed, including ISI-certified electrical wires, PVC insulated copper wires, FR wires, and house wiring cables, are subject to availability.

2.2 We reserve the right to:

Limit quantities

Cancel orders

Refuse service

Correct pricing errors

2.3 Product images are for illustrative purposes only. Actual product color, packaging, or appearance may vary slightly.

2.4 Technical specifications are subject to change as per manufacturing updates.

3. Pricing & Payments

3.1 All prices are listed in Indian Rupees (INR) and are subject to change without prior notice.

3.2 Payments are processed through secure third-party payment gateways. We do not store your card details.

3.3 In case of:

Payment failure

Suspected fraudulent activity

Chargeback risk

We reserve the right to cancel or hold the order.

3.4 TWC shall not be responsible for transaction failures caused by banking institutions or payment gateway disruptions.

4. Order Acceptance & Cancellation

4.1 Order confirmation does not constitute final acceptance. We reserve the right to cancel orders due to:

Pricing errors

Stock unavailability

Fraud detection

Incorrect shipping details

4.2 Orders cannot be cancelled once shipped.

5. Shipping & Delivery

5.1 Delivery timelines are estimates and may vary based on location, logistics availability, and unforeseen circumstances.

5.2 Risk and ownership transfer to the customer upon successful delivery.

5.3 TWC is not liable for delays caused by third-party courier services or force majeure events.

6. Returns & Refunds

6.1 Returns and refunds are governed by our official Refund & Return Policy.

6.2 Products must be:

Unused

Uncut

In original packaging

6.3 Shipping charges are non-refundable unless the return is due to verified manufacturing defects.

7. Installation & Usage Disclaimer (Very Important for Electrical Category)

7.1 All electrical wires and cables must be installed by a licensed electrician.

7.2 TWC shall not be responsible for:

Improper installation

Incorrect wire size selection

Electrical overload

Unauthorized modifications

Damage due to negligence

7.3 Product selection suitability is the responsibility of the customer.

8. Warranty

8.1 Warranty, if applicable, is limited to manufacturing defects only.

8.2 Warranty does not cover damage caused by:

Misuse

Incorrect installation

External factors

8.3 Warranty claims are subject to inspection and verification.

9. Limitation of Liability

To the maximum extent permitted by law:

9.1 TWC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9.2 Our maximum liability shall not exceed the total purchase value of the product in question.

10. User Conduct

You agree not to:

Engage in fraudulent activity

Attempt to hack or disrupt website functionality

Misuse website content

Provide false information

Violation may result in suspension or legal action.

11. Intellectual Property

11.1 All content on this website including text, graphics, product descriptions, logos, trademarks, and images are the exclusive property of Triveni Wire & Cable.

11.2 Unauthorized reproduction, copying, or distribution is strictly prohibited.

12. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.

13. Force Majeure

TWC shall not be held responsible for failure or delay in performance caused by events beyond reasonable control, including:

Natural disasters

Government actions

Transportation disruptions

Labor strikes

Technical failures

14. Governing Law & Jurisdiction

14.1 These Terms shall be governed by the laws of India.

14.2 Any disputes shall be subject to the jurisdiction of courts located in Delhi, India.

15. Contact Information

For any queries regarding these Terms & Conditions:

Triveni Wire & Cable
Website: www.twcindia.co.in

Email: twc@twcindia.co.in

Phone: +91 97172 43006
Address: A-1, DSIIDC Complex, Jhilmil Industrial Area, Delhi – 110095, India