At Triveni Wire & Cable (www.twcindia.co.in), we are committed to delivering your ISI-certified electrical wires and cables safely and efficiently across India. Please review our shipping policy before placing an order.
1. Order Processing Time
Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Bulk or high-volume orders may require additional processing time.
Once processed, orders are handed over to our trusted courier and logistics partners.
2. Shipping Coverage
We currently deliver across PAN India.
For remote or service-restricted areas, delivery timelines may vary based on courier availability.
3. Estimated Delivery Time
Estimated delivery timelines are:
Metro Cities: 3–5 working days
Non-Metro Cities: 5–8 working days
Remote Locations: 7–10 working days
Delivery times may vary due to:
Location accessibility
Weather conditions
Public holidays
Courier operational delays
TWC is not responsible for delays caused by third-party courier services once the order has been dispatched.
4. Shipping Charges
Shipping charges (if applicable) are calculated at checkout based on order weight and delivery location.
Free shipping may be offered on selected products or promotional campaigns.
Additional charges may apply for bulk orders or special handling.
5. Order Tracking
Once your order is shipped:
A tracking ID will be shared via email and/or SMS.
Customers can track the shipment through the courier partner’s website.
If tracking details are not received within 48 hours of dispatch, please contact our support team.
6. Failed Delivery & Reattempts
Delivery may fail due to:
Incorrect shipping address
Incomplete contact details
Recipient unavailable
In such cases:
Courier may attempt re-delivery.
Additional shipping charges may apply for re-shipment.
Customers are responsible for providing accurate delivery information.
7. Risk & Ownership Transfer
Ownership and risk of damage pass to the customer once the product is delivered to the shipping address provided at checkout.
If the package appears damaged upon delivery:
Do not accept the package
Immediately notify our support team with photos
8. Cash on Delivery (If Applicable)
For COD orders:
Customers must ensure availability at the time of delivery.
Repeated failed deliveries may result in cancellation of future COD eligibility.
9. Damaged or Missing Items
If your order is:
Damaged in transit
Missing items
Incorrect product received
You must notify us within 3 days of delivery with:
Order ID
Clear product photos
Unboxing video (if available)
Claims beyond this period may not be entertained.
10. Shipping Delays Due to External Factors
TWC shall not be liable for delays caused by:
Natural disasters
Government restrictions
Strikes
Transportation disruptions
Force majeure events
11. Contact for Shipping Queries
For any shipping-related assistance:
📧 Email: twc@twcindia.co.in
📞 Phone: +91 97172 43006
12. Agreement to Policy
By placing an order on www.twcindia.co.in
, you acknowledge and agree to this Shipping Policy.
