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At Triveni Wire & Cable (www.twcindia.co.in), we are committed to delivering high-quality, ISI-certified electrical products. Due to the technical and safety-sensitive nature of our products, please carefully review our return and refund policy before placing an order.
1. Return Eligibility
We accept returns only under the following conditions:
Product received is damaged during transit
Wrong product delivered
Manufacturing defect (verified after inspection)
Returns will not be accepted for:
Used or installed products
Cut or partially used wire coils
Products damaged due to improper installation
Orders placed incorrectly by the customer
Bulk/custom orders
2. Return Request Timeline
Customers must notify us within 3 days of delivery if:
Product is damaged
Incorrect item received
Requests made after 3 days from delivery will not be eligible for return.
3. Condition for Return
To be eligible:
Product must be unused
Product must be in original packaging
Wire coil must be uncut and untampered
Original invoice must be provided
We reserve the right to reject returns if the product fails inspection.
4. Refund Process
If your return is approved:
Product will undergo inspection
Refund will be processed within 5–7 working days
Refund will be credited to original payment method
Shipping charges (if any) are non-refundable.
5. Order Cancellation
Orders can only be cancelled before dispatch.
Once shipped, cancellation is not possible.
Once delivered, cancellation and refund are not applicable except in eligible return cases mentioned above.
6. Important Installation Disclaimer
Electrical wires must be installed by a licensed electrician.
We are not responsible for damage caused due to:
Improper installation
Incorrect wire size selection
Overloading
Unauthorized modification
7. Contact for Return Requests
To initiate a return request, contact us at:
📧 twc@twcindia.co.in
📞 +91 97172 43006
📍 Please mention Order ID and attach product images.
8. Agreement to Policy
By purchasing from www.twcindia.co.in , you agree to this Refund & Return Policy.
Before placing your order, we kindly request you to review our policies carefully.
Our Shipping, Refund, Warranty, and Terms & Conditions pages contain important information regarding purchases.
Visit
twc@twcindia.co.in
+91 97172 43006
Working Hours
Monday – Sunday
10:00 AM – 6:00 PM
A-1, DSIIDC Complex , Jhilmil Industrial Area, Jhilmil , Delhi, 110095 India
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A-1, DSIIDC Complex , Jhilmil Industrial Area, Jhilmil , Delhi, 110095 India
+91 9717243006
twc@twcindia.co.in
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