At Triveni Wire & Cable (www.twcindia.co.in), we are committed to delivering high-quality, ISI-certified electrical products. Due to the technical and safety-sensitive nature of our products, please carefully review our return and refund policy before placing an order.

1. Return Eligibility

We accept returns only under the following conditions:

Product received is damaged during transit

Wrong product delivered

Manufacturing defect (verified after inspection)

Returns will not be accepted for:

Used or installed products

Cut or partially used wire coils

Products damaged due to improper installation

Orders placed incorrectly by the customer

Bulk/custom orders

2. Return Request Timeline

Customers must notify us within 3 days of delivery if:

Product is damaged

Incorrect item received

Requests made after 3 days from delivery will not be eligible for return.

3. Condition for Return

To be eligible:

Product must be unused

Product must be in original packaging

Wire coil must be uncut and untampered

Original invoice must be provided

We reserve the right to reject returns if the product fails inspection.

4. Refund Process

If your return is approved:

Product will undergo inspection

Refund will be processed within 5–7 working days

Refund will be credited to original payment method

Shipping charges (if any) are non-refundable.

5. Order Cancellation

Orders can only be cancelled before dispatch.

Once shipped, cancellation is not possible.

Once delivered, cancellation and refund are not applicable except in eligible return cases mentioned above.

6. Important Installation Disclaimer

Electrical wires must be installed by a licensed electrician.

We are not responsible for damage caused due to:

Improper installation

Incorrect wire size selection

Overloading

Unauthorized modification

7. Contact for Return Requests

To initiate a return request, contact us at:

📧 twc@twcindia.co.in

📞 +91 97172 43006
📍 Please mention Order ID and attach product images.

8. Agreement to Policy

By purchasing from www.twcindia.co.in , you agree to this Refund & Return Policy.