Privacy policy

Title

1. Introduction

Welcome to Triveni Wire & Cable (TWC) – accessible at www.twcindia.co.in
.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. As a trusted electrical wire manufacturer and online wire supplier in India, we are committed to protecting your privacy and maintaining transparency in how we handle your data.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

Full name

Phone number

Email address

Billing & shipping address

Payment details (processed securely via payment gateway)

Order Information

Products purchased

Order value

Transaction details

Technical & Usage Data

IP address

Browser type

Device information

Pages visited

Time spent on site

This information helps us improve our services and deliver better user experience.

3. How We Use Your Information

We use your information to:

Process and deliver your orders

Provide customer support

Send order confirmations & tracking details

Prevent fraud and unauthorized transactions

Improve website performance

Share promotional offers (if opted in)

We do not sell, rent, or trade your personal data to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies to:

Improve browsing experience

Remember cart details

Analyze website traffic

Support marketing & retargeting campaigns

You can disable cookies through your browser settings, but some features of the website may not function properly.

5. Data Sharing

We may share your data only with:

Payment gateway providers

Shipping and logistics partners

Marketing & analytics tools (Google Analytics, Meta Pixel, etc.)

Government authorities when legally required

All third-party service providers are obligated to protect your data.

6. Payment Security

All payments made on www.twcindia.co.in
are processed through secure and encrypted payment gateways. We do not store your debit/credit card information on our servers.

7. Data Retention

We retain personal data only as long as necessary to:

Complete your transactions

Comply with legal obligations

Resolve disputes

Enforce agreements

8. Your Rights

You have the right to:

Request access to your data

Request correction of inaccurate data

Request deletion of your personal information

Opt-out of promotional communications